Cincy Heroes | Chase Always Open Black Hoodie

Frequently Asked Questions

What does Air Barrel Apparel sell?

We create original apparel along with custom merchandise for businesses, teams, events, organizations and groups.

Do you make custom shirts and hoodies?

Yes. If you have a logo, team name, event, business or even just a rough idea, start with our custom merch page or contact form and tell us what you have in mind.

See how custom merch works

Can you help with the design?

Yes. Some customers come to us with finished artwork. Others come with a phrase, logo or idea. We can help shape the concept into apparel-ready artwork and show you a mockup before production.

What if I need an order by a specific date?

Please contact us before ordering when you have a firm event, tournament, birthday or business deadline. Production and shipping time can vary by item and order size, so checking first is the safest move.

How do I choose a size?

Sizing can vary slightly between garment styles. If you are unsure between sizes or ordering for a group, contact us before placing the order and we can help you choose.

Apparel Care

To help printed apparel stay looking its best:

• Turn the garment inside out before washing.
• Wash in cold water with a mild detergent.
• Avoid bleach when possible.
• Tumble dry low or hang dry.
• Do not iron directly over the printed design.

Still have a question?

Start your order or contact Air Barrel Apparel.

Eligible Air Barrel apparel orders: domestic shipping is $8 below $75 and free at $75 or more.

Blank apparel and partner-fulfilled products have separate shipping rates. Your final shipping charge and taxes are shown at checkout before you pay.

Production time and transit time are separate. Please contact us before ordering if you need your items by a specific date.

Last updated: September 25, 2026

We want you to feel good about ordering from Air Barrel Apparel while also keeping our small-business process fair and sustainable. Please review the policy below before placing your order.

Returns on Standard Merchandise

For regular, non-custom Air Barrel Apparel merchandise, you may request a return within 14 days of delivery.

To be eligible for a return, the item must be:

• Unworn
• Unwashed
• Unused
• In clean, resellable condition

Items that have been worn, washed, damaged after delivery, altered, or otherwise cannot be resold are not eligible for return.

Return Shipping

For returns due to sizing, change of mind, or other reasons not caused by an Air Barrel Apparel error, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

We do not charge a restocking fee.

Custom, Personalized & Special-Order Items

Custom, personalized, team, business, name-and-number, special-order, and one-off merchandise is final sale and cannot be returned or exchanged unless the item arrives defective or Air Barrel Apparel made an error in the order.

Wrong, Damaged or Defective Items

If we send the wrong item, wrong size, wrong design, or your order arrives with a legitimate manufacturing defect, please contact us within 7 days of delivery.

Please include your order number and clear photos showing the issue. When the problem is confirmed, Air Barrel Apparel will make it right at our expense with an appropriate replacement or refund.

Final Sale Items

Gift cards and merchandise clearly marked Final Sale are not eligible for return.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Air Barrel Apparel does not issue refunds for eligible customer-choice returns before the merchandise has been returned.

TikTok Shop Orders

Orders placed through TikTok Shop are also subject to TikTok Shop's applicable return, refund, and buyer-protection rules. Where TikTok Shop's rules differ from this policy, the requirements that apply to the TikTok Shop order will control.

Start a Return or Report an Order Issue

To request a return or report a problem with an order, contact Air Barrel Apparel through our website contact page or at airbarrelapparel@yahoo.com. Please include your order number and a brief description of the issue.